Aid To Chennai

Air India steps in to help the storm-ravaged and flood-hit metropolis

Flood water at Chennai

Air India spread its wings, once again, to stand by the nation in its hour of crisis – rushing relief and rescue flights to rain-ravaged and flood-hit Chennai during the first week of December, 2015. With the Chennai Airport closed, there was no air connectivity to and from this metro, Air India mobilised all resources to operate an Airbus 320 aircraft test flight from Hyderabad to Rajali, the naval air station at Arakkonam near Chennai.

Air India also immediately waived penalties on re-issuance, date change, no-show, cancellation and refund charges for any travel from, to or via Chennai. Air India accepted any of its ticket from / to Chennai for travel from / to nearest airports without any additional charge.

Hectic backstage planning and implementationwas done with all departments to keep things going. Calls to Chennai centres were diverted and handled at Thane, Mumbai, and eCommerce in Delhi.

‘Air India employees pooled in personal resources to arrange relief material and money to help out the affected’

Relief Material

The Executive Director of Southern Region, R Harihar, along with other senior officials, worked round the clock to coordinate operations and comfort passengers personally at the airport.

Due to incessant rains and water-logging, crew and employees could not make it to the airport. With scant staff reporting for duty, the few who could report had to multitask to keep operations running. A few braved the conditions to report for duty travelling by train.

Employees pooled in personal resources to arrange relief material and money to help out the affected. Over 2,700 servings of breakfast, 1,800 lunches and 1,800 dinners were arranged by the employees.

Air Indians from all over the country pitched in by sending relief material, including dry food, blankets, clothes and medicines, for distribution among the affected.

Go green, as Air India does it

Air India was honoured with the prestigious National Environment Health and Safety Award for outstanding contribution to the reduction in carbon emissions for 2015.

Air India was also presented with IATA Environmental Assessment Certificate (IEnvA) for adopting IATA international standards and best practices to save the environment.

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